Return Policy

Thank you for purchasing a True Tot Tower.
Each of our Towers is made to provide a safe, stable structure for your child.
The True Tot Tower has been tested to hold up to 100 lbs. and has passed all standards per ASTM F2613-16Ee.

If you are not satisfied with your purchase, we will be happy to work with you to understand and provide solutions.

If you have received a defective or faulty item, please contact us within 30 days at and provide necessary information, and we will work with you to replace faulty parts or items.

We do not cover damages caused as a result of tampering with or misuse of the product.
Unfortunately, we will not accept returns after 30 days of the purchase or on used items.

-All returns are subject to a 20% restocking fee.

-Shipping and handling charges are not included.

-We are not responsible for any lost or misdirected returns.