Return Policy

Thank you for purchasing a True Tot Tower.
Each of our Towers is made to provide a safe, stable structure for your child.
The True Tot Tower has been tested to hold up to 100 lbs. and has passed all standards per ASTM F2613-16Ee.

If you are not satisfied with your purchase, we will be happy to work with you to understand and provide solutions.

If you have received a defective or faulty item, please contact us within 30 days at info@true-growth.com and provide necessary information, and we will work with you to replace faulty parts or items.

We do not cover damages caused as a result of tampering with or misuse of the product.
Unfortunately, we will not accept returns after 30 days of the purchase or on used items.

-All returns are subject to a 20% restocking fee.

-Shipping and handling charges are not included.

-We are not responsible for any lost or misdirected returns.